Privacy policy

Welcome to twillow. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at contact@twillow.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website twillow.com or make a purchase from us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, make a purchase, express an interest in obtaining information about us or our products, or otherwise when you contact us.

Personal Data: Name, email address, shipping address, phone number, payment information (such as credit card numbers), and any other information you provide to us voluntarily.
Usage Data: Information automatically collected when you visit our site, including your IP address, browser type, operating system, referring URLs, and pages viewed.
Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect and store information about your interaction with our website.

How We Use Your Information

We use the information we collect or receive:

To Process Orders: We use your personal information to process and fulfill orders, including shipping and billing.
To Communicate with You: We may contact you via email, phone, or postal mail regarding your orders, or to send you promotional materials if you have opted in to receive them.
To Improve Our Services: We may use your information to enhance our website, products, and services.
For Marketing Purposes: With your consent, we may use your information for marketing purposes, including sending newsletters, promotions, and special offers.

Sharing Your Information

We do not share your personal information with third parties except in the following cases:

Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, and email delivery.
Legal Obligations: We may disclose your information if required by law, such as in response to a court order or subpoena.
Business Transfers: In the event of a merger, sale, or other business transfer, your information may be transferred as part of the assets.

Your Rights

If you are a resident of the UK or EU, you have the following rights under GDPR:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.
Right to Erasure: You have the right to request that we delete your personal data.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
Right to Data Portability: You have the right to receive a copy of your personal data in a commonly used format.

If you are a resident of California, you have rights under the CCPA:

Right to Know: You have the right to request information about the personal data we have collected about you and how it has been used and shared.
Right to Delete: You have the right to request that we delete your personal data.
Right to Opt-Out: You have the right to opt-out of the sale of your personal data.

To exercise any of these rights, please contact us at contact@twillow.com.

Data Security

We use appropriate technical and organizational measures to protect your personal data. However, no electronic transmission or storage of information is completely secure, so we cannot guarantee that your personal data will never be accessed, used, or disclosed in a manner inconsistent with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: