Shipping

At twillow each item is carefully and uniquely handled. One by one. From the making process to the packaging and shipping operations.

Your lead time depends on the below factors:

• Fixture already in stock. 2-3 business days handling + 5 business days shipping to your address.
• Customized Fixture. Depending on the customization. The lead time can go from 1 week to 4-5 weeks. More precise information is provided based on your specific order.
• Fixture made to order. These are items not in stock but which we make upon order. Lead time is 2 to 3 weeks.

If you have shipping issues, please send an email to contact@twillow.com.

For US clients  twillow takes care of custom fees/taxes so no additional charges to expect.

For clients outside the US please note that local customs fees may apply to your order.